Privacy notice

This notice explains the information collected through Will Writing Plus, how it is used and how to contact us with a privacy question.

Who we are

Will Writing Plus provides the account and will instruction tools on this website. For questions about your information, contact us at [email protected].

What we collect

• Account details (name, email address) when you register.
• Planning details you enter: single or mirror will preference, full legal name, date of birth, email, optional phone number, home address and wishes. For mirror planning, this may include the other testator’s details you provide with their permission.
• People you add to your planning library: their name, relationship to you, and any date of birth or address you choose to record with their permission.
• Structured will instructions: children under 18, chosen guardians and executors, specific gifts, estate shares and alternative recipients. For mirror wills, instructions are recorded separately for each testator.
• Generated will PDFs and their template/version references, stored privately in your account and removed when you delete it.
• Support requests and messages you send through your signed-in support inbox.
• Account last-active times and planning save/review events needed to understand service use.
• Aggregate counts of public-page views, without storing browsing IP addresses, query strings, cookies or visitor identifiers in those counters.
• A log of visits to the website, so we can see how it is used and improve it: the approximate area a visit came from (worked out from your internet address, which we then discard and do not store), the type of device and browser, the site that referred you, the pages viewed and the times. It uses no cookies, is not linked to your name or account, and each entry is deleted after 90 days.
• Technical data needed to operate the service securely.

How we use it

To provide the account and will instruction tools, keep your account secure, and respond to service requests. Entering contact details in a draft does not subscribe you to marketing. We do not sell your data, and we do not send sensitive personal information to third-party AI services.

Optional lookup services

Using postcode search sends the postcode you enter to Postcodes.io. Company search sends your search term or company number to Companies House. Charity search sends your search term or charity number to the Charity Commission. These searches do not send your will instructions, account password or the rest of your planning library. You can enter details manually without using these searches.

Payments

When checkout is available, Stripe processes payments on its hosted checkout page. We send the document price, quantity and an opaque order reference. We do not send your will instructions, beneficiaries, support conversations or account password to Stripe. Stripe collects the payment and contact details you enter there. We retain payment references, amounts, status and refund records for accounting; we do not store card numbers or security codes. Deleting your account removes private document snapshots from purchase records, while minimal accounting records may be retained. See Stripe’s privacy policy.

Storage and security

Data is stored on access-controlled infrastructure with encryption in transit and least-privilege database access. Contact us if you have a question about how long your information is kept.

Your rights

You have rights under UK data protection law, including access, correction, deletion and objection. Contact us to discuss a request relating to your information.

Contact

Questions about privacy can be sent through our contact page.